Privacy Policy

IMPORTANT: By using our services, you consent to our privacy practices. This policy explains how we handle your data with security and transparency.

Table of Contents

• 1. Information We Collect
• 2. How We Use Your Data
• 3. Data Sharing & Third Parties
• 4. Data Storage & Security
• 5. Data Retention Period
• 6. Your Rights & Choices
• 7. Marketing & Communications
• 8. Cookies & Tracking Technologies
• 9. International Data Transfers
• 10. Children's Privacy
• 11. Changes to This Policy
• 12. Contact & Complaints

1. Information We Collect

We collect minimal data necessary to provide our 3D prototyping services effectively and securely.

Core Principle: We collect only what's essential for service delivery, security, and legal compliance.

1.1 Personal Information

• Contact Details: Full name, email address, phone number
• Professional Information: Company/organization (if applicable)
• Communication Records: Emails, WhatsApp messages, project discussions

1.2 Project & Order Information

• Design Files: STL files, 3D models, CAD designs, specifications
• Project Requirements: Dimensions, materials, colors, quantities
• Order Details: Order value, timeline, special instructions

1.3 Financial Information

• Payment Type: UPI, bank transfer, cash (no card numbers stored)
• Transaction Records: Payment confirmations, invoices (without sensitive details)

Note: We never store passwords, CVV numbers, or complete card details.

Note, we are not GST registered as of the effective date of this policy, invoices will not include gst components.

1.4 Delivery & Location Information

• For Order Fulfillment: Complete delivery address
• Post-Delivery Retention: Only general location (e.g., Mahim, Worli)
• Purpose: Security verification and operational analysis

2. How We Use Your Data

Note: Our services are currently limited to Mumbai metropolitan area as detailed in our Terms of Service.

2.1 Specific Usage Cases

• Service Delivery: Printing, modelling, design consulting, prototype development
• Business Operations: Process optimization, workload management, resource planning
• Legal Requirements: Tax compliance, record keeping, dispute resolution
• Client Support: Addressing concerns, providing after-sales service

2.2 Marketing Use of Project Data

With your explicit consent, we may use non-sensitive project data for marketing purposes such as:

• Showcasing completed projects on our website and social media
• Creating case studies and promotional materials
• Sharing success stories in newsletters and communications
• Using anonymized or modified versions of completed projects for portfolio display, commercial and marketing purposes

Critical proprietary features will be removed before showcasing or commercial reuse. Clients may opt out via written request.

3. Data Sharing & Third Parties

Core Principle: We never sell or rent your personal data to third parties.

3.1 Essential Service Providers

We share data only with parties essential for order fulfillment:

• Courier/Delivery Services: Address and contact details for delivery
• Payment Processors: Transaction details (without sensitive financial data)
• Technical Support: Limited data for system maintenance (when required)

3.2 Legal Requirements

We may disclose information when required by:

• Court orders or legal processes
• Government or regulatory authorities
• Law enforcement agencies (with proper legal basis)

3.3 Business Transfers

In the event of merger, acquisition, or sale of assets, client data may be transferred as part of the business assets, with appropriate confidentiality safeguards.

4. Data Storage & Security

Security First: We follow strong security practices including encrypted storage and restricted access to ensure your data remains protected.

4.1 Storage Infrastructure

• Primary Storage: Sensitive project files are kept on offline encrypted SSDs and hard drives. Non-sensitive files are stored in secure cloud locations.
• Network Status: Offline drives remain completely disconnected from the internet to reduce exposure and prevent remote access.
• Physical Security: All storage devices are kept in controlled premises with restricted, staff-only access.
• Update Schedule: Data is backed up and archived every two weeks using a verified, secure workflow.

4.2 Security Measures

• Encryption: Sensitive data encrypted at rest
• Access Controls: Role-based access for authorized personnel only
• Monitoring: Regular security audits and monitoring
• Backup: Multiple redundant backup systems

4.3 Data Protection Standards

While we are not currently ISO certified, we adhere to industry best practices for data protection including principles from:

• ISO 27001 (Information Security Management)
• GDPR principles (where applicable)
• Indian IT Act, 2000 and rules thereunder

5. Data Retention Period

5.1 Retention Categories

• Active Projects: Retained during service period and 30 days post-completion
• Archived Projects: Minimum 2 years for operational, legal, and safety purposes
• Financial Records: 7 years as per Indian tax laws
• Communication Records: 2 years for quality and dispute resolution

5.2 Data Disposal

After retention periods expire, data is securely disposed using:

• Secure deletion algorithms for digital files
• Physical destruction of storage media
• Documented disposal procedures

6. Your Rights & Choices

• Right to Access: You may request details of your personal data we hold
• Right to Correction: You may request updates to inaccurate personal information
• Marketing Preferences: Opt-out of promotional communications at any time
• Data Portability: Request your data in a structured, commonly used format

Important Limitation: Due to operational, legal, and safety requirements, deletion requests for project data cannot be honored once services have commenced.

6.1 Exercising Your Rights

To exercise any of these rights, contact us via:

• Email: contact@pf3dp.in / info@pf3dp.in
• Website contact form
• Registered post to our business address

We will respond within 30 days of receiving your request.

7. Marketing & Communications

7.1 Types of Communications

• Service Communications: Order updates, project progress, delivery notifications
• Marketing Communications: Promotional offers, new services, industry insights
• Transactional Communications: Invoices, payment reminders, service announcements

7.2 Opt-Out Options

You can control your communication preferences:

• Email Marketing: Unsubscribe link in every promotional email
• WhatsApp Promotions: Reply "STOP" to opt-out
• Complete Opt-Out: Contact us to remove from all marketing lists

Note: Service/transactional communications cannot be opted out of as they are essential for order fulfillment.

8. Cookies & Tracking Technologies

Currently, our website uses minimal tracking technologies:

• Essential Cookies: For website functionality and security
• Analytics: Basic traffic analysis (anonymized data)

No Third-Party Tracking: We don't use advertising or behavioral tracking cookies.

As our website evolves, we will update this section with detailed cookie information and consent mechanisms.

9. International Data Transfers

Current Practice: All data processing and storage occurs within India.

If in the future we need to transfer data internationally, we will:

• Update this privacy policy
• Implement appropriate safeguards
• Comply with applicable data protection laws

10. Children's Privacy

Our services are not directed to individuals under 18 years of age.

• We do not knowingly collect data from children
• If we discover such data, we will delete it immediately
• Parents/guardians should contact us if they believe we have collected children's data

11. Changes to This Policy

11.1 Update Procedure

• We may update this policy periodically to reflect changes in our practices
• Significant changes will be notified via email or website announcement
• Continued use of services after changes constitutes acceptance

11.2 Review Frequency

We review this privacy policy:

• Annually: Regular comprehensive review
• As Needed: When laws change or services evolve
• Client Feedback: Incorporating reasonable suggestions

We encourage you to review this policy periodically to stay informed.